From Forecast to Staff Plan to Budget in minutes
From Forecast to Staff Plan to Budget in minutes
From Forecast to Staff Plan to Budget in minutes
Accuracy is Everything.
Capacity planning models custom-built to accurately reflect your unique contact center operation. No generic Erlang or Occupancy models.
Accurate Capacity Planning
Accurate Capacity Planning
Craft accurate strategic plans—forecast, staff plan, and budget—in just minutes.
Craft accurate strategic plans—forecast, staff plan, and budget—in just minutes.
Craft accurate strategic plans—forecast, staff plan, and budget—in just minutes.
Dynamic Risk and Sensitivity Analysis
Dynamic Risk and Sensitivity Analysis
Understand how changes in key metrics like volume or shrinkage impact your operations, then make proactive adjustments.
Understand how changes in key metrics like volume or shrinkage impact your operations, then make proactive adjustments.
Understand how changes in key metrics like volume or shrinkage impact your operations, then make proactive adjustments.
Instant What-If Analysis
Instant What-If Analysis
Use fast and accurate multiyear simulations to get answers to critical business questions quickly.
Use fast and accurate multiyear simulations to get answers to critical business questions quickly.
Use fast and accurate multiyear simulations to get answers to critical business questions quickly.
Custom Simulation Modeling
Custom Simulation Modeling
Our models are extremely precise because they're built for your contact center using your data.
Our models are extremely precise because they're built for your contact center using your data.
Our models are extremely precise because they're built for your contact center using your data.
Automated Resource Optimization
Automated Resource Optimization
Automatically create the best hiring, training, overtime, and undertime plans to maximize efficiency and reduce costs.
Automatically create the best hiring, training, overtime, and undertime plans to maximize efficiency and reduce costs.
Automatically create the best hiring, training, overtime, and undertime plans to maximize efficiency and reduce costs.
Why You'll Love Strategies
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Make smarter decisions faster
Strategic planning isn’t just about numbers; it’s about making informed, big-picture decisions that determine the future of your contact center.
Strategic planning isn’t just about numbers; it’s about making informed, big-picture decisions that determine the future of your contact center.
Strategic planning isn’t just about numbers; it’s about making informed, big-picture decisions that determine the future of your contact center.
Strategies makes this process fast, flexible, and highly accurate, ensuring you always have the insights needed to make the best strategic choices.
Strategies makes this process fast, flexible, and highly accurate, ensuring you always have the insights needed to make the best strategic choices.
Strategies makes this process fast, flexible, and highly accurate, ensuring you always have the insights needed to make the best strategic choices.
Proven jaw-dropping accuracy
The effectiveness of any capacity planning tool depends on the accuracy of its models.
The effectiveness of any capacity planning tool depends on the accuracy of its models.
The effectiveness of any capacity planning tool depends on the accuracy of its models.
While Erlang equations overstaff by up to 30%, our custom simulations are accurate within 5%. And we don’t just assume accuracy; we show our work.
While Erlang equations overstaff by up to 30%, our custom simulations are accurate within 5%. And we don’t just assume accuracy; we show our work.
While Erlang equations overstaff by up to 30%, our custom simulations are accurate within 5%. And we don’t just assume accuracy; we show our work.
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Click image for details
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Optimize your operation
Optimizing complex operations manually is nearly impossible.
Optimizing complex operations manually is nearly impossible.
Optimizing complex operations manually is nearly impossible.
Strategies uses advanced linear programming to deliver mathematically proven, least-cost staffing plans. From hiring to overtime management, Strategies keeps you operating at peak efficiency.
Strategies uses advanced linear programming to deliver mathematically proven, least-cost staffing plans. From hiring to overtime management, Strategies keeps you operating at peak efficiency.
Strategies uses advanced linear programming to deliver mathematically proven, least-cost staffing plans. From hiring to overtime management, Strategies keeps you operating at peak efficiency.
See more of the playing field
To make the best decisions, you need to see the whole picture—especially when managing large-scale operations.
To make the best decisions, you need to see the whole picture—especially when managing large-scale operations.
To make the best decisions, you need to see the whole picture—especially when managing large-scale operations.
Strategies' validated simulation models and rapid resource planning give clear answers to critical what-ifs. Whether you need to reduce costs, manage risks, or assess the impact of attrition, you're covered.
Strategies' validated simulation models and rapid resource planning give clear answers to critical what-ifs. Whether you need to reduce costs, manage risks, or assess the impact of attrition, you're covered.
Strategies' validated simulation models and rapid resource planning give clear answers to critical what-ifs. Whether you need to reduce costs, manage risks, or assess the impact of attrition, you're covered.
Fast ROI
Implementing a new system should be an investment that pays off quickly.
Implementing a new system should be an investment that pays off quickly.
Implementing a new system should be an investment that pays off quickly.
See ROI in days or weeks, not years. By eliminating errors, reducing overstaffing, and ensuring consistent service levels, Strategies starts saving you money and improving customer satisfaction, pronto.
See ROI in days or weeks, not years. By eliminating errors, reducing overstaffing, and ensuring consistent service levels, Strategies starts saving you money and improving customer satisfaction, pronto.
See ROI in days or weeks, not years. By eliminating errors, reducing overstaffing, and ensuring consistent service levels, Strategies starts saving you money and improving customer satisfaction, pronto.
You've got questions
We've got Real answers.
What does Real Numbers' Strategies do?
How is Strategies different from traditional planning methods?
Can I test different staffing scenarios with Strategies?
Does Strategies help with budget planning?
Is Strategies suitable for all contact centers?
What does Real Numbers' Strategies do?
How is Strategies different from traditional planning methods?
Can I test different staffing scenarios with Strategies?
Does Strategies help with budget planning?
Is Strategies suitable for all contact centers?
What does Real Numbers' Strategies do?
How is Strategies different from traditional planning methods?
Can I test different staffing scenarios with Strategies?
Does Strategies help with budget planning?
Is Strategies suitable for all contact centers?
Resources
Resources
Real Information
Whether you're a seasoned contact center strategist, or just getting started, here's information to help you go from "basic" to "brilliant."
Whether you're a seasoned contact center strategist, or just getting started, here's information to help you go from "basic" to "brilliant."
Real Numbers Events
Register for our 4-part webinar series on capacity planning.
Real Numbers Events
Register for our 4-part webinar series on capacity planning.
Real Numbers Events
Register for our 4-part webinar series on capacity planning.