Strategies builds the model. Mackey runs the plan. Both are built on the industry's most accurate simulation.
Mackey makes it real.
The Strategies + Mackey Advantage
Strategies
• Custom simulation models (accurate within 5%)
• Advanced optimization (linear programming)
• What-if analysis (multiyear scenarios)
• Risk and sensitivity analysis
Mackey
• AI-powered assistant (function-calling, not chatbot)
• Live execution (runs simulations in seconds)
• Natural language interface (ask, not click)
• Multi-step workflows (handles complex scenarios)
Together: The fastest, most accurate planning platform in the industry.
From Forecast to Staff Plan to Budget in minutes
Accurate Capacity Planning
Craft accurate strategic plans—forecast, staff plan, and budget—in just minutes.
Dynamic Risk and Sensitivity Analysis
Understand how changes in key metrics like volume or shrinkage impact your operations, then make proactive adjustments.
Instant What-If Analysis
Use fast and accurate multiyear simulations to get answers to critical business questions quickly.
Custom Simulation Modeling
Our models are extremely precise because they're built for your contact center using your data.
Automated Resource Optimization
Automatically create the best hiring, training, overtime, and undertime plans to maximize efficiency and reduce costs.
Make smarter decisions faster
Strategic planning isn't just about numbers; it's about making informed, big-picture decisions that determine the future of your contact center.
Strategies makes this process fast, flexible, and accurate.
Mackey accelerates this:
Run what-ifs in seconds via natural language—no clicks required.
Proven jaw-dropping accuracy
The effectiveness of any capacity planning tool depends on the accuracy of its models.
While Erlang equations overstaff by up to 30%, our custom simulations are accurate within 5%. And we don't just assume accuracy; we show our work.
Optimize your operation
Optimizing complex operations manually is nearly impossible.
Strategies uses advanced linear programming to deliver mathematically proven, least-cost staffing plans. From hiring to overtime management, Strategies keeps you operating at peak efficiency.
See more of the playing field
To make the best decisions, you need to see the whole picture—especially when managing large-scale operations.
Strategies' validated simulation models and rapid resource planning give clear answers to critical what-ifs. Whether you need to reduce costs, manage risks, or assess the impact of attrition, you're covered.
Mackey makes this faster:
Answer big questions about operational risk by simply asking Mackey.
Fast ROI
Implementing a new system should be an investment that pays off quickly.
See ROI in days or weeks, not years. By eliminating errors, reducing overstaffing, and ensuring consistent service levels, Strategies starts saving you money and improving customer satisfaction, pronto.
Mackey amplifies this:
Time-to-value drops from weeks to days (or hours).
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