What is Strategies?
Strategies is the ultimate solution for contact centers, delivering comprehensive what-if analysis, staff optimization, and budget planning in one powerful platform.
What is Strategies?
Strategies is the ultimate solution for contact centers, delivering comprehensive what-if analysis, staff optimization, and budget planning in one powerful platform.
You get best-in-class forecasts driven by custom-built simulations tailored to your specific contact center.
You get best-in-class forecasts driven by custom-built simulations tailored to your specific contact center.
You get best-in-class forecasts driven by custom-built simulations tailored to your specific contact center.
Strategies develops mathematically proven, least-cost resource plans with unparalleled accuracy in minutes.
Strategies develops mathematically proven, least-cost resource plans with unparalleled accuracy in minutes.
Strategies develops mathematically proven, least-cost resource plans with unparalleled accuracy in minutes.
Strategies is precise. Unlike Erlang models' 15-30% accuracy range, Strategies boasts ~5% accuracy.
Strategies is precise. Unlike Erlang models' 15-30% accuracy range, Strategies boasts ~5% accuracy.
Strategies is precise. Unlike Erlang models' 15-30% accuracy range, Strategies boasts ~5% accuracy.
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Go from forecast to completed budget in minutes.
Go from forecast to completed budget in minutes.
Go from forecast to completed budget in minutes.
Strategies develops accurate and cost-saving capacity plans in minutes. Eliminate spreadsheet mistakes, automate the planning process, and simulate complicated what-ifs in no time.
Strategies develops accurate and cost-saving capacity plans in minutes. Eliminate spreadsheet mistakes, automate the planning process, and simulate complicated what-ifs in no time.
Strategies develops accurate and cost-saving capacity plans in minutes. Eliminate spreadsheet mistakes, automate the planning process, and simulate complicated what-ifs in no time.
Your numbers, your models, your plan.
Your numbers, your models, your plan.
Your numbers, your models, your plan.
Each contact center is unique, and a “one size fits all” model (ahem… Erlang) glosses over the crucial details. Strategies builds custom simulation models– with proof of accuracy– to create a crystal clear view of your operation.
Each contact center is unique, and a “one size fits all” model (ahem… Erlang) glosses over the crucial details. Strategies builds custom simulation models– with proof of accuracy– to create a crystal clear view of your operation.
Each contact center is unique, and a “one size fits all” model (ahem… Erlang) glosses over the crucial details. Strategies builds custom simulation models– with proof of accuracy– to create a crystal clear view of your operation.
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Just-in-time staff plans.
Just-in-time staff plans.
Just-in-time staff plans.
Strategies uses a linear programming optimization model to build least-cost hiring, overtime, and leave plans. For businesses with seasonal peaks and valleys, this approach can save upwards of 10% of staffing costs through more exact planning.
Strategies uses a linear programming optimization model to build least-cost hiring, overtime, and leave plans. For businesses with seasonal peaks and valleys, this approach can save upwards of 10% of staffing costs through more exact planning.
Strategies uses a linear programming optimization model to build least-cost hiring, overtime, and leave plans. For businesses with seasonal peaks and valleys, this approach can save upwards of 10% of staffing costs through more exact planning.
Automatic and fast what-if and risk analyses.
Automatic and fast what-if and risk analyses.
Automatic and fast what-if and risk analyses.
A fast, accurate, and optimal planning process enables you to quantify the operational and financial risk of any capacity plan. We can help you quantify the probability and operational impact of understaffing or overstaffing your contact center.
A fast, accurate, and optimal planning process enables you to quantify the operational and financial risk of any capacity plan. We can help you quantify the probability and operational impact of understaffing or overstaffing your contact center.
A fast, accurate, and optimal planning process enables you to quantify the operational and financial risk of any capacity plan. We can help you quantify the probability and operational impact of understaffing or overstaffing your contact center.
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Resources
Resources
Real Information
Whether you're a seasoned contact center strategist, or just getting started, here's information to help you go from "basic" to "brilliant."
Whether you're a seasoned contact center strategist, or just getting started, here's information to help you go from "basic" to "brilliant."
Real Numbers Events
Register for our 4-part webinar series on capacity planning.
Real Numbers Events
Register for our 4-part webinar series on capacity planning.
Real Numbers Events
Register for our 4-part webinar series on capacity planning.