Your AI Planning Assistant
"Mackey makes it easy."
Mackey is an agentic AI assistant that brings Strategies to life. Instead of clicking buttons, you describe what you need—Mackey runs the simulation and delivers results.
Execution, Not Just Advice
Unlike generic chatbots, Mackey actually runs your simulation models—it doesn't just suggest. Every answer is backed by real data and your custom simulation model, not training data. Function-calling architecture with 47 integrated tools.
Speed & Automation
Complex what-ifs that take hours in spreadsheets, Mackey handles in seconds. Multi-step workflows (forecast → optimize → budget) orchestrated automatically. Natural language interface: ask, don't click.
Safety & Control
Every action requires explicit user confirmation. Destructive operations are intentionally excluded. Cryptographically signed confirmation flows. Full audit trail of every Mackey decision.
Always Live, Never Stale
Mackey works with your live platform data, not cached snapshots. All results are current as of query time. No hallucinations—every answer is rooted in your data.
Go from forecast to completed budget in minutes.
Strategies delivers accurate and cost-saving capacity plans in minutes. Eliminate spreadsheet mistakes, automate the planning process, and simulate complicated what-ifs in no time.
With Mackey, just ask:
"Build a budget plan for our Q3 peak season, with overtime capped at 10%."
Your numbers, your models, your plan.
Each contact center is unique, and a "one size fits all" model (ahem… Erlang) glosses over the crucial details. Strategies builds custom simulation models—with proof of accuracy—to create a crystal clear view of your operation.
Just-in-time staff plans.
Strategies uses a linear programming optimization model to build least-cost hiring, overtime, and leave plans. For businesses with seasonal peaks and valleys, this approach can save upwards of 10% of staffing costs through more exact planning.
With Mackey, just ask:
"Create the least-cost hiring plan for Q3 that keeps us at 85% SLA."
Automatic and fast what-if and risk analyses.
A fast, accurate, and optimal planning process enables you to quantify the probability and operational impact of understaffing or overstaffing. We can help you predict outcomes and mitigate risks.
With Mackey, just ask:
• "What if we lose 20% of agents in Q2? Show me staffing impact."
• "Run a sensitivity analysis on our top 5 cost drivers."
• "Compare: conservative budget, aggressive growth, and worst-case volume drop."
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