Contact Center Planning Evolved

Talk to the Expert

Ric Kosiba is an engineer, who tripped into the call center industry about 25 years ago (and honestly loves it!). He started a contact center planning company, called Bay Bridge Decision Technologies, in 2000.  He holds a Ph.D. in Operations Research and Engineering from Purdue University (Go Boilers!) and is an expert in contact center modeling, analyses, and management.

Book a strategy session

© 2025. All rights reserved. Real Numbers

Real Numbers

Contact Center Planning Evolved

Talk to the Expert

Ric Kosiba is an engineer, who tripped into the call center industry about 25 years ago (and honestly loves it!). He started a contact center planning company, called Bay Bridge Decision Technologies, in 2000.  He holds a Ph.D. in Operations Research and Engineering from Purdue University (Go Boilers!) and is an expert in contact center modeling, analyses, and management.

Book a strategy session

© 2025. All rights reserved. Real Numbers

Real Numbers

Contact Center Planning Evolved

Talk to the Expert

Ric Kosiba is an engineer, who tripped into the call center industry about 25 years ago (and honestly loves it!). He started a contact center planning company, called Bay Bridge Decision Technologies, in 2000.  He holds a Ph.D. in Operations Research and Engineering from Purdue University (Go Boilers!) and is an expert in contact center modeling, analyses, and management.

Book a strategy session

© 2025. All rights reserved. Real Numbers

Real Numbers