AI… no BS
Today's AI is great at generating words. Strategies is built to generate answers.
We use focused AI—custom simulation modeling and mathematical optimization—to help you cut through the noise and create validated, cost-efficient staffing plans.
Below is a straightforward look at how it works.
What We Actually Do With AI
Pattern Discovery
Find when and how demand happens
Probabilistic modeling
Build statistical models of work and customer behavior
simulation Modeling
Run a realistic model of operations
Uncertainty quantification
Show ranges and key sensitivities
Optimization for decision making
Turn insights into practical plans
Explainability & audit artifacts
Provide the data and assumptions for review
Model Types and Techniques
Time-series forecasting and distribution analysis for arrivals, AHT, attrition, shrink, all by center, staff group, and contact type
Linear and integer programming for resource optimization under constraints
Simulation (AI custom built, data-driven) rather than off-the-shelf Erlang approximations
Probabilistic sensitivity analysis for uncertainty estimation
We prove our accuracy by testing every model against your own historical data. You'll get clear reports and side-by-side charts that show how our predictions compare to what actually happened, so you can trust the plan.
Our custom simulations are consistently more accurate than older, generic formulas that often lead to overstaffing. This improved accuracy translates into more efficient plans and real cost savings—and we're happy to share anonymized case studies that show you how.
Your data is always secure.
We work with the operational data you already have, like call volumes and agent schedules. We don't need any personally identifiable information (PII) from your customers, so their privacy is always protected.
Your data security is our priority. We protect your information with end-to-end encryption and strict access controls. Plus, you have the flexibility to run our models in your own environment, giving you complete control.
What we DON'T do with AI
We do not sell vague, unvalidated "AI magic." Our outputs are algorithmic, data-driven, and accompanied by validation artifacts.
We do not deliver one-size-fits-all models — every model is built and validated on customer data and reflects that center's specifics.
We are not a chatbot or generative-text vendor - we apply AI to our simulations for better planning and operational performance.